Frequently Asked Questions

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Providing Clarity For Over 30 Years

When dealing with insurance claims, we understand that there is a lot to learn and a lot that can be misunderstood. We are here to answer any questions that you might have. Below is a list we compiled of answers to Frequently Asked Questions, which may help you ahead of your call with us.

What is a public adjuster?

A public adjuster is a licensed professional who represents policyholders in settling insurance claims. They assess property damage, document losses, and negotiate with the insurance company on behalf of the claimant. Their goal is to maximize the settlement amount for the policyholder.

Do I need a public adjuster?

If your claim involves significant damage or complex issues, a public adjuster can help ensure you receive a fair settlement. They handle the intricate details of the claims process and advocate for your best interests. Their expertise can result in higher payouts than you might receive negotiating on your own.

When should I call a public adjuster?

You should contact a public adjuster as soon as possible after experiencing property damage, ideally before filing a claim with your insurance company. Early involvement allows them to assist with documenting damage and handling negotiations from the start. This ensures your claim is properly managed and maximized.

How do I put together a personal property list?

Creating a personal property list involves documenting each item in your home, including details like purchase date, cost, and condition. It’s helpful to take photos or videos and keep receipts if available. This documentation is crucial for accurately filing an insurance claim.

Should I use the vendors and contractors that my insurance company is recommending?

While insurance company-recommending vendors may be convenient, you are not required to use them. It’s important to choose contractors you trust and who have experience with your type of damage. A public adjuster can also help you evaluate vendors to ensure your property is restored to the highest standards.

Can’t I just negotiate with my insurance adjuster on my own?

While you can negotiate directly with your insurance company, their adjusters work for the insurer and may not have your best interests in mind. A public adjuster levels the playing field by advocating for you and ensuring the insurance company treats your claim fairly. Their expertise often results in a higher settlement.

What does replacement cost mean?

Replacement cost refers to the amount it would take to replace damaged property with new items of similar kind and quality, without considering depreciation. This ensures you can restore your property to its original condition. Your insurance policy may need to include this coverage for it to apply.

hat does actual cash value (ACV) mean?

Actual Cash Value (ACV) is the depreciated value of an item at the time of the loss, meaning it reflects the item’s current worth, not its original purchase price. Insurance companies often calculate settlements using ACV unless your policy includes replacement cost coverage. The amount received with ACV may not be enough to fully replace the item.

What is a structural endorsement?

A structural endorsement is additional coverage that can be added to a policy to cover specific aspects of a building’s structure that may not be included in standard policies. It’s useful for ensuring that unique or higher-value elements of your property are adequately insured. This can include features like upgraded roofing or specialized construction materials.

How long does a claim take to get resolved?

The timeline for resolving an insurance claim can vary depending on the complexity of the damage, the cooperation of the insurance company, and the responsiveness of involved parties. Simple claims may be resolved in weeks, while larger, more complex claims can take months. A public adjuster can help expedite the process by ensuring all required documentation is completed efficiently.

How much money do I have for Additional Living Expenses (ALE)?

Your policy’s Additional Living Expenses (ALE) coverage provides funds to cover temporary living costs, like hotel stays or meals, if your home is uninhabitable after a loss. The amount of ALE available is typically capped based on a percentage of your dwelling coverage or for a specific period. A public adjuster can review your policy to ensure you’re fully aware of your ALE limits.

Will my insurance provider drop me since I’ve filed a claim?

Filing a claim should not automatically result in your insurance company dropping you, but frequent claims or large payouts could influence their decision during renewal. Insurers may assess your risk level when deciding whether to renew or adjust your premium. A public adjuster can help manage your claim professionally to avoid unnecessary complications.

I’m not happy with the settlement my insurance company offered me, what should I do?

If you’re unhappy with your settlement, you have the right to negotiate or dispute the amount with the insurance company. A public adjuster can re-evaluate the offer, gather additional evidence, and negotiate on your behalf to seek a fair settlement. If necessary, legal action may be considered, but a public adjuster can often resolve disputes without litigation.

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We care that insurance claims are settled properly, whether we are involved or not. Our relationships with our clients matter and that starts with adding value right away. Give us a call and we'll give you our best advice on how we can help.

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